Local calls
Integrated enterprise voice services, high-quality local digital call service
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High-quality digital lines
Stable local calls
Local call service includes regular local calls and ISDN PRI. PRI provides T1/E1 high-quality digital lines. Through PRI, the telecom data center can directly connect to the user end, ensuring high-efficiency and stable voice quality. Functionality is the same as local calls, making it suitable for businesses with high volumes of voice communications.
Main Features
Main Features
Variety of Services
Variety of Services
Tariff Details
| Plan | Basic Plan | High-Volume Plan | Nationwide Basic | Nationwide High-Volume | |||
|---|---|---|---|---|---|---|---|
| Monthly Fee | Residential (Note 1-1) | 70 (25 deductible from usage) |
95 | 70 | 95 | ||
| Non-Residential (Note 1-2) | Business | 280 | 350 | 280 | 350 | ||
| Non-Profit | 230 | 300 | 230 | 300 | |||
| Usage Fee (Call Charges) | Time Periods | Peak Hours | Mon-Fri 08:00~23:00, Sat 08:00~12:00 | ||||
| Off-Peak Hours | Mon-Fri 23:00~08:00, Sat 12:00~Mon 08:00, National Holidays: All day | ||||||
| Local Calls | Intra-network Calls (Note 2) | Peak Hours | 1.6 / 3 min | 1.5 / 5 min | 1.6 / 3 min | 1.5 / 5 min | |
| Off-Peak | 1 / 10 min | 1 / 10 min | 1 / 10 min | 1 / 10 min | |||
|
Calls to 117, 166, 167, 168, |
Peak Hours | 1.6 / 3 min | 1.5 / 5 min | 1.6 / 3 min | 1.5 / 5 min | ||
| Off-Peak | 1 / 10 min | 1 / 10 min | 1 / 10 min | 1 / 10 min | |||
|
Calls to E.164 User Numbers |
Peak Hours | 1.6 / 3 min | 1.5 / 5 min | 1.6 / 3 min | 1.5 / 5 min | ||
| Off-Peak | 1 / 10 min | 1 / 10 min | 1 / 10 min | 1 / 10 min | |||
| Calls to 110, 119, 113, 165, 1912, 1922, 1925, 1968, 12X | Free (Refer to Special Short-Code Rates for details) | ||||||
| Directory Assistance (104, 105, 106) | 3 / call (Max 2 numbers per request) | ||||||
| Long-Distance Calls | Via TWM Long-Distance (Note 3) |
Peak Hours | 0.035 / sec | 1.6 / 3 min | |||
| Off-Peak | 0.025 / sec | 1 / 3 min | |||||
| Carrier Selection (Other Providers) | Rates and billing are determined by the selected telecommunications provider. | ||||||
| International Calls | Via TWM International (IDD) | Charged according to TWM IDD rates. | |||||
| Carrier Selection (Other Providers) | Rates and billing are determined by the selected telecommunications provider. | ||||||
| Calls to Mobile Phones | Peak Hours: 0.086 / sec │ Off-Peak: 0.043 / sec | ||||||
| Calls to 080 Toll-Free Services | Free (Receiver Pays) | ||||||
| Televoting | Subject to the service provider's pricing. | ||||||
| Mass Calling / Mass Announcement | Subject to the service provider's pricing. | ||||||
*Note: Service areas are defined by the local communication business zones announced by the Ministry of Transportation and Communications or the National Communications Commission. Communications between terminal equipment within the same zone are billed as local calls.
*Note 1. Customer Categories:
1-1 Residential User: Terminal equipment installed in residential premises for personal/household use.
1-2 Non-Residential User:
(1). Non-Profit User: Terminal equipment installed in government agencies, schools, or non-profit charitable organizations registered with the government.
(2). Business User: Terminal equipment installed in profit-seeking enterprises or entities not classified as non-profit. Final classification is determined by the company based on the installation site and nature of use.
*Note 2. Intra-network Local Call Billing:
Peak Hours (Basic Plan): Charged in 3-minute increments. Calls under 3 minutes are billed as 3 minutes.
Peak Hours (High-Volume Plan): Charged in 5-minute increments. Calls under 5 minutes are billed as 5 minutes.
Off-Peak Hours (All Plans): Charged in 10-minute increments. Calls under 10 minutes are billed as 10 minutes.
Peak Hours (Basic Plan): Charged in 3-minute increments. Calls under 3 minutes are billed as 3 minutes.
Peak Hours (High-Volume Plan): Charged in 5-minute increments. Calls under 5 minutes are billed as 5 minutes.
Off-Peak Hours (All Plans): Charged in 10-minute increments. Calls under 10 minutes are billed as 10 minutes.
*Note 3. Long-Distance Call Billing:
Standard Plans: Billed by the second for both Peak and Off-Peak periods.
Nationwide Plans: Charged in 3-minute increments for both Peak and Off-Peak periods. Calls under 3 minutes are billed as 3 minutes.
Standard Plans: Billed by the second for both Peak and Off-Peak periods.
Nationwide Plans: Charged in 3-minute increments for both Peak and Off-Peak periods. Calls under 3 minutes are billed as 3 minutes.
| Number | Service Description | Rate |
|---|---|---|
| 104 | Local Directory Assistance | 3 per call |
| 105 | Long-Distance Directory Assistance | 3 per call |
| 106 | English Directory Assistance | 3 per call |
| 110 | Police Emergency | Free |
| 113 | Domestic Violence & Child Protection Hotline | Free |
| 117 | Speaking Clock | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 118 | Coast Guard Service | Free |
| 119 | Fire / Ambulance Emergency | Free |
| 122 | Fault Repair Service | Free |
| 165 | Anti-Fraud Hotline | Free |
| 166 | Weather Forecast (Mandarin) | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 167 | Weather Forecast (Taiwanese) | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 168 | Expressway Traffic Report | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 1911 | Taiwan Power Company (Taipower) Hotline | Free |
| 1912 | CPC Corporation (Oil/Gas) Hotline | Free |
| 1919 | National Food Safety Hotline | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 1922 | CDC Communicable Disease Hotline | Free |
| 1925 | Suicide Prevention Hotline | Free |
| 1933 | Taiwan Railways Emergency Hotline | Free |
| 1950 | Consumer Protection Hotline | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 1953 | Anti-Bullying Hotline | Free |
| 1955 | Foreign Worker Consultation & Protection | Free |
| 1957 | Social Welfare Assistance Hotline | Free |
| 1959 | Animal Protection Hotline | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 1966 | Long-Term Care Service Hotline | First 5 min free; Local rates apply thereafter. |
| 1968 | Highways Customer Service | Free |
| 1980 | Teacher Chang Counseling Hotline | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 1985 | Ministry of National Defense Hotline | Free |
| 1988 | Public Service Hotline | Free |
| 1990 | Immigration Affairs Hotline | Free |
| 1991 | Disaster Messaging Service | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 1995 | Lifeline Counseling Hotline | Local rates (Peak: 1.6 / 3 min; Off-Peak: 1 / 10 min) |
| 1996 | MOI Service Hotline | 1.6 / 3 min |
| 1998 | Financial Supervisory Commission Hotline | Free |
| 1999 | Citizen Hotline |
Free: Taipei, Taoyuan, Kaohsiung, Keelung. Local rates: New Taipei, Hsinchu, Nantou, Yunlin, Yilan, Tainan, Chiayi, Pingtung, Taitung. First 5 min free: Taichung, Miaoli, Changhua. |